Insurance Automation & Medical Data Summarization
Friendly
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“A One Stop Life, Health, and Annuity Resource.”
Insurance Automation & Medical Data Summarization
Friendly is an AI solutions company specializing in the automated digitization and summarization of complex documents and language formats, including handwriting. Our platform primarily supports underwriting and claims processing for the Life and Disability insurance markets, as well as supplemental benefits like Medicare Advantage. Additionally, our technology is adaptable to other industries such as Legal and Financial Services.
We offer more than just medical underwriting for life insurance. Our services also cover non-medical risk underwriting, including financial, vocational, hazardous sports, and travel risks.
Friendly provides a “train for your own use case” interface that allows anyone, even without a data science background, to fine-tune Friendly models to fit their specific needs.
Document Digitization
Converts both structured and unstructured documents, including handwritten text, into digital format with over 90% accuracy.
Data Extraction & Cleaning
The system automatically extracts critical data from digitized documents, including health, family, and social history, and cleans it by removing excess and duplicate information.
Natural Language Processing (NLP)
NLP is applied to classify and summarize the extracted information, creating a concise and actionable report.
Summary Generation
The summarized data is sent to underwriters or claims processors, providing a concise overview and customizable summary, which can be made on-the-fly using the admin interface.
Underwriting Automation
For underwriting, the platform reduces risk assessment time by automating the capture and summarization of key data from applications and case documents.
Claims Processing
For claims, the platform auto-adjudicates claims and generates summary reports, streamlining the claims process and eliminating unnecessary data.
Human Review
If the system is not confident in a data point, it flags it for live review by a human, ensuring accuracy and reliability.
Data Security
Throughout the process, Friendly ensures data security with SOC 2 certification, protecting against unauthorized access and ensuring data integrity and privacy.
Admin Tool – Setting Preferences and Customize Output
Anonymize It – Auto Redacting and Replacing Personal Information
Supports mixed records of family relationships
