People-centric Digital Transformation: Create Superior Agent & Consumer Experiences
Date: 2023-08-23
42% of customers don’t fully trust their insurer. 60% of insurers feel their company lacks a CX strategy.
(IBM’s Institute of Business Value Elevating the Insurance Customer Experience report)
Join this session to find out what our expert panel reveals about the strategies, processes, use cases and technologies that are bridging the CX gap. Discover how life insurers can turn transactions into relationships and build trust from the first touchpoint‒whether that’s online or with an advisor.
Find out how:
- New use cases for illustrations, eApps and portals engage agents and consumers
- To overcome multiple legacy system silos and deliver real-time data
- Data, processes and tech integrations are multipliers that build trust with all stakeholders