The Gen AI and Digital Dragons Insurance Revolution

The Gen AI and Digital Dragons Insurance Revolution

By Zinnia - 9 June 2025

A Tale of Two Worlds

From Stone Tablets to Smart Tablets

Picture walking into an insurance office in 1983. File cabinets line the walls. A thick haze of cigarette smoke hangs in the air. An agent thumbs through a massive rate book while his assistant types on a hulking IBM Selectric. 

Now fast forward to 2024. An agent is having coffee at home while her AI assistant analyzes 50 applications simultaneously. A customer signs their policy on their phone while waiting for their latte. Welcome to the insurance distribution revolution.

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