The Gen AI and Digital Dragons Insurance Revolution
By Zinnia -
9 June 2025
A Tale of Two Worlds
From Stone Tablets to Smart Tablets
Picture walking into an insurance office in 1983. File cabinets line the walls. A thick haze of cigarette smoke hangs in the air. An agent thumbs through a massive rate book while his assistant types on a hulking IBM Selectric.
Now fast forward to 2024. An agent is having coffee at home while her AI assistant analyzes 50 applications simultaneously. A customer signs their policy on their phone while waiting for their latte. Welcome to the insurance distribution revolution.