Unlock the Path to Successful Paperless Adoption: Why Offering Choice and Value is Essential
By OSG, Mia Papnicolaou -
16 June 2025
Transitioning to a paperless environment is not as simple as offering a digital option—successful adoption requires a thoughtful, customer-centric strategy. We’re excited to offer a white paper, The Importance of a Well-Thought-Out Strategy for Paperless Adoption, from CCM experts Mia Papanicolaou and Liz Stephen.
This guide dives deep into why offering choice and delivering clear value are crucial to increasing and sustaining paperless communications.
Download this comprehensive guide to learn how to develop a sustainable paperless adoption strategy that benefits both your customers and your business.
This White Paper Covers:
- Why certain tactics like incentives, blanket opt-out, and charging for paper statements often fall short.
- The importance of understanding and addressing diverse customer preferences.
- How providing multiple digital channels and creating personalized experiences can increase adoption rates.
- Key data and insights on what drives successful digital transitions.
Category: Innovation