From Sequential to Simultaneous: A Claims Expert’s AI Reality Check
By - September 3 2025
Like many claims professionals, I had developed a trusted process over the years—structured, thorough, and experienc..
Swiss Re launches new digital claims management system improving efficiency gains for primary insurers up to 80%
By - March 31 2025
Swiss Re has just launched a new end-to-end digital claims management solution for primary insurers that will improve ..
It’s Time for Customer Communications in Insurance to Be Customer-Centric
By - February 18 2025
I’ve worked in the insurance space for more than 26 years, leading regulated communications teams. One thing I’ve no..
The $100 Million Client Experience Blind Spot
By - February 17 2025
Originally posted by: Zinnia
Imagine finding out you’ve been walking past $100 bills scattered on your offi..
Final Tickets Available for the Premier Insurance Claims Conference, Connected Claims USA 2024
By - November 6 2024
Austin, Texas – With the Reuters Events: Connected Claims USA 2024 conference approaching on November 12-13, final pas..
Norm Leblond joins Swiss Re Canada Head of L&H Underwriting and Claims
By - September 14 2023
Swiss Re Canada is pleased to announce the appointment of Norm Leblond to the role of Senior Vice President, Head of L&a..