Insurance in the AI era
By - April 8 2026
AI in insurance is no longer a question of if, but where it truly creates value. While most carriers have focused earl..
InsurTech Express Welcomes IBM to the ITX Ecosystem
By - April 6 2026
We are proud to announce our new partnership with IBM, a global technology leader helping insurers advance AI, automatio..
The Orchestration Edge: Lessons from IBM’s Transformation
By - April 1 2026
IBM's latest transformation, as detailed in The Economist, offers a clear signal to boards and executive teams: the AI e..
The Turning Point That Isn’t a Crisis – Yet
By - March 25 2026
The U.S. insurance market looks, by most measures, in decent shape. Capital is strong, the economy is growing, investmen..
Looking Ahead to 2026: Turning Required Communications into Remarkable Experiences
By - March 18 2026
Across financial services, utilities, healthcare, government, and insurance, one reality is consistent. Most custo..
Stop “Adding Bots.” Start Redesigning Work.
By - March 11 2026
Most companies treat AI like a digital band-aid—sticking a chatbot on top of a broken process and hoping for the best...