Call Centers Don’t Have an AI Problem. They Have an Orchestration Problem.
By Bobbie Shrivastav - February 19 2026
Every contact center leader has seen the demo:
The voice assistant sounds natural.
Authentication is faster.
..
U.S. Life Insurance Application Activity Begins 2026 at Growth
By M.I.B. - February 19 2026
Double-digit growth for ages 40+
U.S. life insurance application activity saw growth in January 2026 compared to Januar..
Fortifying the Digital Vault: The Critical Role of Insurance Cybersecurity in 2026
By - February 17 2026
As the life insurance industry undergoes rapid digital transformation, the surface area for potential cyber threats has ..
Underwriting Isn’t Disappearing — It’s Evolving
By Ken Leibow, CEO — InsurTech Express - February 16 2026
Underwriting has always been a balance of rigor and judgment. What’s changing isn’t the need for underwriters — it..
Mastering the AI Shift: Leadership and Innovation Take Center Stage at AiPEX ’26
By Insurtech Express - February 13 2026
For years, the "Connections" event served as a cornerstone for industry networking. However, as the landscape of insuran..
Navigating the 2026 Shift: Why Insur-tech Consulting Firms are Vital for Legacy Transformation
By - February 13 2026
The insurance industry is currently witnessing an explosion of innovation, with Insurtech startups 2026 introducing disr..