InsurTech Express Welcomes TruAgents to the ITX Ecosystem

We are proud to welcome TruAgents as a new member of InsurTech Express. TruAgents is an AI-native customer engagement platform designed to help organizations communicate with customers across email, SMS, and voice using personalized, human-like interactions.

For the insurance market, TruAgents brings a timely capability to one of the industry’s most important challenges: connecting with policyholders at the right moment, through the right channel, with relevant communication. Their platform can support use cases such as renewals, claims communications, customer education, cross-sell, retention, and ongoing service engagement.

What makes TruAgents unique is its move beyond static campaigns and basic automation. TruAgents uses agentic AI to generate real-time, personalized conversations with customer context, helping insurance teams create more responsive, connected, and consistent engagement across the customer journey.

This new membership strengthens the InsurTech Express ecosystem by adding an innovative customer engagement solution for carriers, distributors, BGAs, IMOs, advisors, and insurtech leaders looking to modernize policyholder communication.

Through InsurTech Express, we look forward to amplifying TruAgents’ voice across our channels and connecting their technology with the decision-makers, innovators, and industry leaders driving transformation in insurance.

Reference website: truagents.com