Call Centers Don’t Have an AI Problem. They Have an Orchestration Problem.
By - February 19 2026
Every contact center leader has seen the demo:
The voice assistant sounds natural.
Authentication is faster.
..
AI Is Not the Strategy. Execution Is.
By - January 27 2026
At the executive level, we do not have the luxury of confusion.
Our teams are tired. Our operations are strained. Our c..
Rethinking BPM: The 5-Pillar Approach
By - January 13 2026
For decades, BPM has been a promise that rarely delivers.
Why? Because most BPM platforms only solve pieces of the puzz..
Solvrays and Penn River Partner to Transform Life & Annuities Back-Office Operations Through AI-Driven Orchestration
By - October 7 2025
Solvrays, a leader in AI-powered workflow orchestration for insurance operations, today announced a strategic partnershi..
Change Management in Insurance is Broken – Here is How We Fix It
By - August 1 2025
Inspired by my fireside chat with Mercedes Concepcion-Gray, MBA
Every carrier says they want “transformation”. Ever..
ManageMy & Solvrays Join Forces
By - May 6 2025
ManageMy, the platform purpose-built to simplify insurance through superior digital experiences, and Solvrays, an innova..