Beyond Documents: The Critical Shift in Customer Communications
By - March 20 2025
In my time working within the Customer Communications Management (CCM) industry, I have seen how consumer needs, w..
Bridging the Digital Divide: How Healthcare’s Lag in Document Transformation Impacts Patients
By - February 26 2025
Having worked with healthcare payers and providers for many years, I’ve seen how the healthcare industry lags si..
Planning a Digital Transformation to Create Superior Customer Engagement
By - January 7 2022
Originally posted on Equisoft resources page
Written by Micheal Zelesnik
Customer expectations are drivi..