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SKILLS SUMMARY
Cloud/Security Technologies: CISSP, AlienVault Certified Security Engineer (AVSE), Multiple Zscaler Certifications
Programming Languages and OSs: Python, C, Solaris, AgilentTester, Ixia, VOBs, Remedy Ticketing System.
Cisco Technologies: Cisco 1800, 2600, 2800, 3800, 6500, 7200, and 7600 series routers and switches.
WAN Technologies: T1, Frame Relay, PPP, HDLC, MLPPP, CSU/DSU, WIC/VWIC, Paradyne, Visual, Multitech.
ATT BVoIP Products and Lines of Service: MRS, EVPN, AVPN, MIS, IP Flex, VDNA, Edgewater.
Others: IP, EIGRP, OSPF, BGP, TCP/IP, UNIX, Solaris, VLAN configuration, port configuration, port security.
Load balancing and security protocols: ACL, GRE Tunnels, prefix-list.
Standards : TCP/IP, RFC 4448 (EoMPLS, VPLS), MPLS-TE FRR, SNMP MIBs
Tools/SDKs: Clearcase (VOB), IXIA, Agilent RouterTester, CiscoWorks
Operating Systems: Sun Solaris, UNIX, Linux, Windows 2000/XP, Cisco IOS®
Network Processors and Debuggers: Intel IXP 2800, GNU-GDB
PROFESSIONAL EXPERIENCE
At&t Global Security Services, Durham, North Carolina (June 16, 2018¾September 5, 2019)
Senior – Technology Security: Worked with geographically diverse teams to establish Zscaler Cloud Security Product as a profitable venture for AT&T. Mentored Cloud Security Operations Center with How-To documents, Troubleshooting Guides and Processes to improve customer experience. Helped close long-standing, open projects using various internal AT&T databases and tools. Managed Zscaler deployment projects for large enterprise customers. Made presentations to end customers on the benefits of AT&T Managed Security Services. Co-authored AT&T Managed Zscaler Deployment Guides for a consistent and predictable customer experience.
At&t Network Operations Center (NOC), Durham, North Carolina (May 16, 2014¾June 15, 2018)
Senior – Network Support: Worked as a ‘CALNET3’ Team Lead involved with the setup of a dedicated team for the customer account State of California. Job responsibilities include training new hires, assist them with higher-tier technical support. Joined customer stewardship calls, continuous service improvement calls and calls with LCMs.
At&t Network Operations Center (NOC), Durham, North Carolina (9/2009¾ May 15, 2014)
Senior Specialist – Network Support: Worked as a ‘Triage’ Team Lead and wrote process documents to prioritize the severity of customer tickets in the Triage work list. Trained associates and provided mentorship and direction to associates in the Triage methodology. Suggested process improvements and drove down inbound calls to better align resources with business needs. Received ‘Employee of the Month’, ‘Superman’, and ‘Bowman Bravo’ awards for distinguished achievements.
At&t Network Operations Center (NOC), Durham, North Carolina (1/2007¾3/2009)
Network Support Engineer: Provided Tier 2 network support for complex enterprise WAN and LAN networks. Respond to network-wide service outages including, but not limited to LAN/WAN failures/faults, fiber cuts, voice/VoIP trunk issues and virus outbreaks. Manage equipment and service vendors and circuit providers for break/fixes (including dispatch, collaborative troubleshooting, and problem resolution) and verify fixes successful.
Additional job responsibilities included: