“A One Stop Life Insurance Resource.”

Professional Talent

Lisa S Hayes

Lisa S Hayes

Motivated and driven individual with Leadership, Project Management, Data Analysis skills in areas of Health Care, Customer Service & Finance.

Experience in Public Speaking, Creating dynamic Presentations, Facilitation and Training associates as well as customer groups. Tenacious with an inquisitive nature while communicating in a productive and professional manner. Proficient in Microsoft Project, PowerPoint, Word, Excel, Access and Minitab as well as Spotfire. Familiar with Microsoft Teams and SharePoint – Focus on Performance Improvement using Data Driven solutions.

PROFESSIONAL EXPERIENCE

Advance Auto Parts, Contracted via TEKSystems, Inc.

IT Project Manager, IT PMO August 2019 – April 2020

Lead and coordinate IT Projects to include upgrades to existing applications, interface builds, new technology implementations while aligning with the strategic plan of the organization.

Lead Daily Scrum
Establish and maintain a clear and concise project plan
Communication with Stakeholders
Navigate blockers and help assist with resolution to keep projects moving forward with minimal financial impact or timeline.
Manage multiple top organization projects

CENTRA, Amherst/Lynchburg, VA

Project Manager, Data & Analytics, Information Governance – Performance Improvement

Jan 2018 – May 2019

Manage enterprise level projects
Develop governance policies and procedures around data quality, data security & data readiness
Scrum Master for Agile projects
Manage testing, validation and implementation
Reviewing process for improvement opportunities
Projects include:
System Conversion for more than 3000 reports/analysis
Building of various DataMarts from Natezza EDW
State regulated projects, Joint Commission and other regulatory required metrics

Data Analyst, Centra Analytics – Performance Improvement

Feb 2013 – Dec 2017

Wrangle, clean, validate and provide analysis to business leaders across the organization
Develop self service analysis in tools such as Spotfire & Excel
Familiar with SQL, Access and Power BI
Develop & provide training to various end user groups
Interpret the needs of a customer and provide a result that not only meets but exceeds their expectations.
Document procedures, test plans and execution

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