Professional Talent

Executive Level Leadership

Professional Services ~ Operations ~ Client Services~ Program Management Office

Change Management ~ Business Development ~ Product Management ~ Enterprise Software Delivery  

A seasoned executive leader with a proven track record of creating and growing professional services divisions and managing enterprise scale projects in highly competitive environments. My executive career has been distinguished by success in start-ups as well as large corporations by adapting to change and establishing solid relationships with partners, staff and customers based upon trust, accountability and transparency.

My 20+ years of leadership blends experiences within the information technology field and global professional services roles with extensive internal operational responsibilities to bring a unique perspective to delivering customer value and building profitable businesses with specialization within the insurance and financial industry.

Specializations

Operational Excellence • Professional Services Delivery • P&L Management

 Software Development Management • Client Services Integration • PMO Management

 Insurance & Financial Industry Expertise • Small Business Expertise • Staff Development & Motivation

Selected Career Contributions

Kaboodle

• Founded the KT2 Managed Services Division which was profitable from day one of launch
• Lead all aspects of creating a new P&L including all R&D, viability studies and execution of the new division
• Executed concept to launch in less than 12 months   

ZPaper

• Drove increased client satisfaction, revenue, and margins across all functional areas, emphasizing on automation, cost and client satisfaction.
• Partnered with sales and operations to create a new company structure which provided greater attention to successful implementations and integrations resulting in 36% net profit gains

Riskonnect, Inc.

• Conceived, planned and executed a Global Delivery Enhancement Program in support of the company’s global channel development mandate
• Executed the transformation of the professional services division to a shared services model which resulted in a 45% increase in implementation revenues with positive ancillary effects on staffing and resource allocation.

Ebix, Inc.

• Provided strategic direction for a centralized and decentralized PMO that spans the United States and India.
• Developed strategies that align with the Ebix Corporate vision and service level expectations – including products, tools, and on/off-shoring software development initiatives to a team of over 450 developers
• Defined, implemented and measured results of procedures, standards and tools for implementing on-going operations of all products within the Ebix corporate portfolio