OSG JourneyConnect™

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OSG JourneyConnect™

OSG JourneyConnect™

Policyholders are increasingly demanding more personalized and seamless communication experiences.

The OSG JourneyConnect™ suite provides services and solutions to help enhance the policyholder experience, by providing digitally native communications, with policy-related communications that are easy to consume, claims messaging that keeps customers informed and payment solutions that make it easy to make a payment directly from their communications.

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Best-in-class Customer Communications Suite

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Multichannel Communications

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Predefined Journeys

Plug and play communication journeys

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Reporting and Insights

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Data-Driven Content to hyper-personalize communications

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Delivery Orchestration

Using workflows and
triggers to respond to clients action / inaction

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Self-Service

Empowering clients to manage
simple changes to communications

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Payments

Simplifying the payment process

Benefits:

Shorter time to market
Increased print and digital adoption
Lower postage costs
Greater customer experience and satisfaction
Reduced DSO, revenue cycle management, and cost to service and collect

Target Market

Insurance:

1. Life

2. Annuity

3. Workplace Benefits: Supplemental Health, Voluntary Benefits & Absence/Disability

4. Long Term Care

5. Health: Payers, Providers, Medicare/Medicaid & Pharmacy Benefits

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