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The Evolution of Customer Engagement: Deliver Value And Cultivate Long-Term Relationships

The Evolution of Customer Engagement: Deliver Value And Cultivate Long-Term Relationships

Date: 2021-03-25

The demands of today’s consumers are rapidly changing, insurance carriers are struggling to keep up. The challenge lies in adapting people, processes, and technology to meet new-age expectations and engage customers in real-time.

How can insurance carriers deliver effective customer engagement in a highly competitive, digital world?

Industry leaders sharing insights include:

– Ketty Trivedi (Chief Marketing Officer, Prudential)
– Christian Mitchell (Chief Customer Officer, Northwestern Mutual)
– Ann Bair (SVP – Marketing, Nationwide)
– Meredith Barnes-Cook (Head of Global Insurance, Ushur)
– Moderated by: Bryan Falchuk (Managing Partner, Insurance Evolution Partners)

Join the exclusive discussion as our panel explores:The Power of Personal: Discover how personalized customer engagement driven by intelligent automation can build strong customer loyalty and confidenceBecome Digital by Default: Rethink marketing to cater for new age customers with simplified verbiage and digitize distribution channels to achieve unprecedented reachMeet Your Customers Where They Are: Utilize behavioral data insights to drive your marketing and customer retention strategies
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