Delivered...But Not Found: Solving Document Delays in Insurance Workflows

Carriers frequently ask BGAs and Distributors to resend documents—even when Internet eXpress tracking confirms delivery—because files aren’t fully processed, readily available, or easy to locate. While email resends may seem quick, they create operational drag, introduce audit risk, and break the chain of custody for both parties. Join us to discover how VCF Triage eliminates these issues by giving Carriers immediate, self-service access to documents sent through the Internet eXpress service. Eliminate resend requests, maintain a verifiable audit trail, enable efficient carrier-side workflow triage, and streamline communication—so every case moves faster with greater efficiency delivering superior customer service.