Connected Claims USA 2026

The promise of AI-driven claims, digitized customer experience, and maximum efficiency has met the harsh reality of a declining industry reputation, aggressive litigation tactics, market volatility, and a shrinking talent pool.

How can you be there in your customer’s time of need, whilst dealing with the intricate challenges of claims complexity and severity?

To regain momentum and achieve this vision the claims community must focus on:
• Trust: Educate the public to repair their perception and mitigate social inflation, litigation, and talent shortages – helping you shift from insurer to risk partner
• Innovation: Develop claims-specific AI use cases backed by regulation and mature technology that can enhance, not replace, human capabilities

• Resilience: Combine effective risk prevention, predictive analytics, and severity planning to mitigate disrupters from NatCat to financial instability

These challenges are too complex to tackle alone. Reuters Events: Connected Claims USA 2026 (Orlando, Nov 3-4) has a legacy of bringing the entire claims ecosystem together – carrier executives, AI experts, legal teams, associations, regulators, and more.

#CCUSA is a collaborative community where the pieces of the puzzle connect, driving meaningful and lasting change. Join us as we move towards a more reliable, proactive, and adaptable claims future.