ITX Newsletter: September 2026 | Edition 2
By - September 22 2026
The latest events, insights, research, and announcements shaping insurance innovation.
As September moves into its fi..
What is creating friction in the life insurance application process?
By - September 8 2026
Consumers are more digitally prepared than many life insurance application processes assume.
Applicants already use d..
Why Enrollment Is Becoming a Customer Engagement Strategy
By - July 15 2026
Traditional enrollment campaigns were built to distribute information, not drive engagement. As employee expectations sh..
Looking Ahead to 2026: Turning Required Communications into Remarkable Experiences
By - March 18 2026
Across financial services, utilities, healthcare, government, and insurance, one reality is consistent. Most custo..
Change Management in the Life Insurance Industry: Navigating Culture, Technology, and Customer Experience
By - January 8 2026
The life insurance industry is undergoing a profound transformation driven by mergers and acquisitions (M&A), techno..
Smarter Bots, Smarter Docs: Transforming Regulated Communications
By - December 18 2025
At OSG, we spend a lot of time thinking about what’s next, both from the communication technology side, as well ..