How Does The Insurance Automation Platform Save Time?

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How does the MRS insurance automation platform save time?

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There are three primary ways the Management Research Services (MRS) products can save our clients’ time: the technology that allows for rapid decision-making, the functionality of the no-code platform, and our customer-service driven approach to integration.

Many underwriting decisions are easy ones. The issue is that it requires analysis of massive data sets to arrive at the decision. Technology improvements offered in the MRS no-code platform will never eliminate the need for underwriters; they just eliminate the need for underwriters to spend hours upon hours of reading and scanning the intel provided for each client.

Consider the recent history and changes in recordkeeping across the medical industry. Generations of paper records yielded to the first-generation Electronic Medical Record (EMR). EMRs are not standardized across providers; they are really an in-house chart; something of a relic from the days before cloud computing. The lack of standardization means there is a lot to manually unpack and interpret.

Before EMRs achieved industry-wide adoption in 2014, the use of Electronic Health Records (EHR) was rapidly expanding. The EHR is more expansive, standardized, and designed to be shared; it is everyone’s file combined and cloud-hosted. Different providers, specialists, labs, and pharmacies share information to allow for informed decisions and coordinated care. If these were old fashioned file-folders, they would be fat files! Complete health histories. Of course insurance carriers want to review all information available, but it’s grown into a momentous task.

An EHR is likely hundreds, perhaps thousands of pages. It can include fifteen different sets of medical codes with over one million unique code possibilities. We have created something beyond the scope of human memory or mental capacity. Luckily, the challenges EHRs present are the exact sort of problems modern AI is designed to handle: rapid, accurate data crunching into short bits of standardized, meaningful output. The MRS system uses the EHR along with other sources to arrive at a score or rating.

The process has been turned upside down: most underwriting decisions are already made. The applications become about seeing how and where each applicant qualifies, according to each client’s pre-programmed rules and decisions. The result is rapid underwriting decisions made at the point of sale; over 95% of applicants are processed within just minutes.

The example of the rise of EHRs provides a behind-the-scenes way technology saves time in application processing. It is notable, but where MRS is truly going to save time for insurance carriers or third-party vendors is with the sleek functionality of the no-code platform. Our system bypasses an expensive and time-consuming step in the process by removing the need to work with developers or IT. We’ve already taken care of that step for you; no programming or coding experience is required in the process. Our clients become empowered.

Our customer service driven approach means rapid integration times for systems customized from the ground-up and with minimal maintenance costs. We want to work with you to build the platform or E-App that best serves your organizational and client needs. We are eager to talk with prospective clients about trying out a customized demo of our time-saving products. To request a demo, contact us at https://managementresearchservices.com/contact

MIB Acquires Paperless Solutions Group

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PR Newswire

 

Expands Portfolio of Digital Solutions Expediting the Life Underwriting Process

 

NEWS PROVIDED BY

MIB Group, Inc.

 

MIB, the life insurance industry’s most trusted and secure partner for data-driven services, announced that it has acquired Paperless Solutions Group (PSG), a digital solutions provider. The acquisition expands MIB’s portfolio of solutions aimed at making the application and underwriting processes quicker and more efficient.

 

MIB’s expanded portfolio will include PSG’s products and tools that automate and facilitate the application process, including requirement gathering, signatures, policy delivery, application submission and underwriting risk assessment. These services integrate flexibly and easily with carrier systems and complement MIB’s existing products, which help insurers assess risk during and after the underwriting process.

 

“PSG has a long history of service to the life & health space with a special eye to process improvement,” said Jeff McCauley, President of PSG.  “The team and I are very excited to join the MIB Group as we believe the alignment of our products, services and personnel will bring even more innovation to the industry.”

 

“The life insurance industry is in the early stages of a digital transformation that has only accelerated since the onset of the pandemic,” said Brian Winikoff, President and CEO of MIB. “PSG’s portfolio of products and services are well positioned to support the industry’s quest to simplify and expedite the insurance application process and fit well with the solutions MIB offers our clients today.  Integrating PSG’s platform with our existing services will enable us to provide next-generation capabilities focused on automating the approach to selling and underwriting life insurance.”

 

PSG’s tools can be used individually, or on a bundled basis, and are easily incorporated into a carrier’s existing systems through robust API plug-in capabilities. “We believe PSG’s platform could provide significant value to the life insurance industry by streamlining the underwriting process and providing an efficient and reliable portal to collect key data closer to the point of sale,” said Winikoff.  That value is of critical importance as the life insurance industry looks to new technologies to help them drive efficiencies.

 

About Paperless Solutions Group
PSG is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Our products and services provide unparalleled automation and integration for the insurance services industry. These innovative offerings conduct millions of transactions annually by enabling the presale, new business and underwriting, point of sale, and post-sale support. To learn more about PSG, please visit www.psginc.co.

 

About MIB
MIB Group, Inc. is the life and health insurance industry’s most trusted and secure partner for data-driven risk management and digital solutions that protect the financial integrity of its members and clients while addressing their evolving needs. Owned by its members who span the life insurance industry, MIB is uniquely positioned to provide data-driven solutions that address common industry challenges and enable clients to gain efficiencies, manage their risks, and grow profitably.  For more information about MIB, visit www.mibgroup.com.

 

Media Inquiries:
Betty-Jean Lane
MIB Group, Inc.
781.751.6135
blane@mib.com

 

SOURCE MIB Group, Inc.

Related Links

https://www.mibgroup.com

The Future of Automation in Life Insurance

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The Future of Automation in Life Insurance

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There are really four areas of technological revolution happening together and at once to reshape the industry: automation, artificial intelligence (AI), big data, and cloud. Combined and intertwined, they mark the current disruption that shapes any discussion on the future in life insurance

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Cloud computing has been around since the 1960s, though only adopted for mainstream use in the last twenty years. Widespread cloud acceptance means uninterrupted access to data. If you think about it, this mirrors the same timeline for many types of records and databases. Twenty years ago, most medical records were not even electronic; the big push was to get industry-wide acceptance of electronic medical records by 2014. Constant access is a new phenomenon.

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Big data means we have more complex data sets from new places. More connected devices in the world means more data. Think of late generation devices and the data they collect: exercise wearables, fitness apps, smart TVs, smart vehicles, and even surgically implanted medical devices collect information about you. The implications for the insurance industry are undeniably massive. Insurance companies will be able to leverage data assets for strategic decision making, sometimes in real time. Constant access to next-level data offers insurers new insights into risk mitigation, and new avenues to recognize and seize opportunities.

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Such opportunities may be just in time to address generational challenges. Millennials have shown a general unwillingness to buy life insurance. Not only that, but they are less likely to join the insurance workforce. Millennials prefer the more lucrative tech-jobs.

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Part of the reason why is that legacy industry entry-level jobs had long been filled with mundane, repetitive, routine-type tasks – the very same jobs that are being replaced by a combination of AI and automation. Underwriting is a perfect example. The job has traditionally required repetitive, time-consuming, manual processes that once provided a small army of young professionals with industry experience. Underwriting was a paperwork-laden task. Today, the desire for fast decisions combined with 24/7 access to increased data sources means the role can be performed electronically and instantly. It’s not uncommon for the technology firms that service insurers to process 19 out of 20 insurance applications immediately and without any human intervention.

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Digital transformation across the industry has delivered business agility but transforming has been more about survival. 44% of policyholders surveyed in 2019 stated they would change carriers if they couldn’t access and service their account electronically.

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The future of life insurance involves a heavy dosage of the same four ingredients: automation, AI, big data, and cloud working together to provide new growth opportunities with the same old-world concept of security. Look for more data, increased reliability, and immediate decisions made with less human intervention.

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Ushering the industry into tomorrow are technology and automation firms like Management Research Services (MRS). MRS helps carriers streamline their application system with their no-code platform. Underwriting decisions can be made in just moments and at the point of sale. With voice and electronic signature capability, the MRS system allows for a time-to-issue of just a few minutes. For carriers seeking a technology partner that provides AI-based automated insurance services and solutions, learn more at www.managementresearchservices.com.

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Covid-19 And Life Insurance

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COVID-19 And Life Insurance

The pandemic is a game-changer. There’s no way around the evidence: closed schools, stock market volatility, shuttered small businesses, and a swamped healthcare system. With civil discourse at an all-time low, we might need to wait for history to decide what happened.

With every sea change comes opportunity; some industries have found a boom amidst the chaos. Courier and logistics services have experienced massive growth with online shopping and doorstep deliveries. Online education is in the midst of an unprecedented heyday. Video streaming services exploded during the initial Spring lockdowns; production teams are now scrambling to keep up with demand in a forever changed television landscape. Another pandemic-time growth industry: life insurance.

The significant rise in policies sold during 2020 is especially notable because it reverses a decade-long downturn. Between 2010 and 2020, the number of Americans holding a life-insurance policy dropped from 63% to 54%. That’s 16 million less people over ten years, even though the country’s population grew by 21 million.

Declines in the number of Americans holding a life insurance policy have been something of a mystery. Life expectancy has steadily increased, but fewer Americans were choosing to buy policies. One would reasonably assume ownership to rise among middle and lower-level earners, but that’s not what happened. Experts point to factors like declines in group policy sales, higher premiums, and more restrictions for an older population, though they don’t really explain the failure to reach younger generations.

Whatever caused the slump, it might be over. The second and third quarters of 2020 have shown sharp increases in policies sold, some months with double-digit percentile increases over 2019. Americans see that good health and a long life is no longer something we can take for granted as COVID-19 has increased our awareness of our own mortality. Daily reminders of tragic losses and spiraling infection rates have set off a round of panic-buying the country has not seen since 9/11.

A new landscape comes along with some new restrictions. Insurers cannot deny claims due to COVID-19, but many firms are restricting underwriting for certain at-risk groups. Individuals over 60 with heart or lung issues, diabetes, or obesity might encounter raised premiums or denials. For individuals over 70 options are even more restrictive.

Finding out your options has never been easier. Online marketplace applications use reflexive questioning to customize each application in a manner that satisfies underwriters. Behind the scenes, medical records are retrieved electronically allowing policy decisions in just moments. Naturally, prospective buyers like the ability to compare rates and options with such immediacy. Growth during the pandemic would have encountered bottlenecks and obstacles with the industry’s old model, which required meeting with an agent and scheduling a doctor’s appointment.

The industry’s new model relies on next-generation application and underwriting processes from firms like Management Research Services (MRS). MRS offers customized insurance underwriting solutions to support a range of insurance services. We can assist with your new business applications and underwriting processes through our proprietary technology and no-code platforms. Together, the MRS no-code technology and services represent a one-stop solution that reduces customer acquisition costs and saves time and overall resources for insurance carriers.

No one can say if or when the pandemic will end. Virus experts contend COVID-19 might never go away, but vaccines and treatments will turn it into something much easier for all of us to live with. As things change, MRS’s flexible system can and will change with it. Our technology is built to allow for progressively more complex underwriting and scripting scenarios. For more information on how MRS is helping insurance companies look toward a better tomorrow, visit their website at www.managementresearchservices.com .

To read more articles related to MRS and Life Insurance click here: https://managementresearchservices.com/mrs-blogs

 

Management Research Services Continues To Advance And Excel!

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Management Research Services (MRS) has been able to stay on a positive path of growth and prosperity in 2020.  We offer an unmatched customer service experience that keeps us at the forefront with our clients and the insurance industry.  With quick response times and dedicated staff members, we always put our clients and partners first.  As a core value of the company, customer service is embedded in the culture at MRS.  Elco Mutual Life and Annuity had this to say about the customer service experience MRS provided to them. “In short, MRS has been great. We see tasks quickly going from start to finish with plenty of communication in-between. I would say they do an excellent job of identifying potential issues, offering suggestions, and keeping us updated as we progress. Communication in meetings is clear and concise, and emails are bountiful with information, but not overwhelming. Testing has gone smoothly too. When we identify an issue or decide to adjust, they have made the necessary changes promptly to keep the project on schedule. Overall, the project has been a very positive experience, and we are pleased with their performance.”  This type of service cannot be done without the dedication of our employees.  When an employee gets hired by MRS, it is not just an apply and start type of hiring experience.  MRS puts an emphasis and trust in their employees to be the experts in the field and the interview process guides the applicants to be confident, secure, and ready to go the moment they join the team.  Since the pandemic of 2020 started, many businesses and industries have had to adjust.  Plans for growth and expansion have had to be halted as the world reacts to life during this unprecedented time. MRS has not had to stop operations or plans for growth and expansion, in fact, MRS has been able to significantly grow from 80 to 120 employees since March.

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How has MRS been able thrive in 2020 during the pandemic?  

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The first and biggest reason was MRS’s ability to allow employees to work from home.  Prior to the pandemic 50% of the staff was already working from home and processes were already in place to allow for the organization to transfer to a virtual/home office environment quickly.  The next reason was the innovative vision and foresight of the tech team.  They were a key player in transforming from an in person to virtual working environment. They were able to get the rest of the MRS employees transferred over to virtual offices in under a week and without interruption to the daily workflow.  The tech team acted instantly and MRS adapted quickly.  Another key reason that has allowed MRS to thrive is the software technology currently in place within the company. This technology that MRS created allowed to hire rapidly and train new employees quickly.  The last reason MRS has thrived during the pandemic is that the company has been able to be flexible and adapt.  From client transactions to customer service inquiries, MRS developed solutions that were quick, easy, and efficient.   These transformations allowed MRS to keep growing and advancing, and they are now currently over 120 total employees.  With expansion comes growth and MRS has been able to do both in 2020.

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At MRS, we help clients transform change into a competitive advantage.

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MRS provides a high-end technology product to life, health, and annuity insurance industries.  In today’s world where “the only thing constant is change,” that original vision has been expanded to include more services and technology capabilities designed to help clients adapt quickly and in a cost-effective way.  MRS has invested heavily in our technology platform to create a foundation for the next revolution in life insurance.  MRS’s No-Code platform gives you all the tools needed to build a highly secure, complex application that efficiently collects voice and electronic data without writing a single line of code.  The result is a vastly reduced time to market with no initial or ongoing maintenance costs making the total cost of ownership substantially lower than status quo solutions.  Our platform’s ability to support powerful reflexive logic makes the MRS rules engine extremely efficient in collecting all information needed to make a point-of-sale decision.  The capabilities and flexibility of our platform allow customers to use the MRS technology platform as their single solution or as a tool to support and enhance current technology solutions they already have in place.  Please visit us at www.managementresearchservices.com or contact us by email at sales@mrsreps.com to learn more!

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LexisNexis Risk Solutions and ExamOne Combine Leading Prescription and Laboratory Testing Data with Non-medical Data Science to Improve Risk Identification for Life Insurance Underwriting

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ATLANTA — LexisNexis® Risk Solutions, a leading provider of data, analytics and technology for the insurance industry, and ExamOne®, a Quest Diagnostics company and leading laboratory and prescription history data provider for life insurance, announced a strategic relationship to offer insurance carriers a next-generation life mortality model to underwrite new policies. The collaboration allows life insurers to more confidently expand age and policy ranges, utilize data in a more consistent, cost-effective manner, and deliver better experiences to consumers within minutes versus weeks using LexisNexis® Risk Classifier.

 

Combining the current Risk Classifier model from LexisNexis Risk Solutions – which includes public records, credit attributes and driving behavior data – with ExamOne’s accelerated medical solution historical laboratory testing and prescription information creates an underwriting solution that contains data sources to form a single, predictive mortality score that is unique to the market. This combination of the data will help life insurers evaluate relevant data into one streamlined and integrated model, assisting in the carrier’s overall underwriting decision process.

 

“Collaborating with LexisNexis Risk Solutions demonstrates our commitment to help life insurers transform their workflows as well as simplify, streamline and accelerate the completion window of application to policy issuance for a better customer experience,” said Joey Grant, president of ExamOne“We are pleased with the preliminary results illustrating how our extensive data assets, including clinical laboratory history databases and prescription history, can be used in combination with LexisNexis Risk Classifier data to help life insurers offer consumers the protection they need for their families.”

 

“Life insurers can benefit from unprecedented lift when combining these data sets into one streamlined model,” said Debra Gangelhoff, vice president and general manager, Life Insurance, LexisNexis Risk Solutions. “The industry is seeing heightened pressure to speed up the traditional application process to meet the needs of consumers who increasingly have less tolerance for long underwriting cycle times, all while maintaining a touchless process to comply with social distancing guidelines. Incorporating historical laboratory, prescription history and medical claims data into Risk Classifier provides insurers an alternative to obtaining medical information from traditional paramedical exams and laboratory testing.  We are proud to help life insurers innovate and are excited about the analysis we’ve been delivering with ExamOne to continue challenging the status quo by creating a better process.”

 

Working together, LexisNexis Risk Solutions and ExamOne can help life insurers gain a unique competitive advantage, reduce risk and expenses, and improve carrier workflows. This collaboration can arm life insurers with relevant data, using one streamlined and integrated mortality model. It is important to note that the combined product will meet the applicable legal and regulatory requirements around consumer authorization for the disclosure and use of consumer information.

 

For more information on LexisNexis Risk Classifier, please click here.

 

About LexisNexis Risk Solutions
LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.

 

About ExamOne
ExamOne, A Quest Diagnostics Company, is a leading provider in the risk assessment industry who is committed to empowering decisions with health-based insights. Through in-depth personal history and national specimen collection capabilities, as well as access to instant health-based data, we provide quick and reliable health insights for life insurers. For more information, please visit ExamOne.com.

 

eNoah: An Interview with Coleen Moser

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Hank George Interviews Coleen Moser 

Originally published in Hot Notes September, 2020

 

Several of my friends lost their livelihoods when EMSI suddenly shut down. We offered to assist them in their hunt for new opportunities. That is when we found about eNoah.

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We want Hot Notes readers to get a proverbial “bird’s eye view” at what eNoah does, and we asked my friend Coleen if she would do this interview and answer the questions we have.

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She said “yes,” and here is what she’s shared.

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What is eNoah?

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eNoah is a global provider of services for life insurers. These include contract underwriting, medical record retrieval and medical record summarization.

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The recent expansion of U.S. onshore operations enables eNoah to provide an accelerated end-to-end process speeding up decision-making by insurers.

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What do you consider to be the biggest challenge life insurance carriers and underwriters face today?

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The capacity to adapt to evolving market needs.

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Producers (agents, brokers) and insurance applicants have become accustomed to the “Amazon experience,” where they can select the product they want at the price they are comfortable with and have it in as little as one day. This expectation complicates the life insurance application-to-issue process. Attending physicians’ statements can take weeks to acquire and review.

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Because of this, there is increasing pressure to make faster decisions with less information while cutting costs and continuing to be competitive.

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Unfortunately, insurance has been one of the slowest sectors to adopt new technologies. This can be a herculean task, in part because the amount of data in the medical histories, that underwriters must review, keeps increasing.

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Accessing records through patient portals and e-health records has exposed gaps in data and inconsistent formatting. Many essential portions of the standard medical record may not be included, increasing the odds of underwriting errors.

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Complete medical records can exceed 1,000 pages. They typically include lab slips, medications, ECG tracings, clinic notes, follow up notes, surgical procedure summaries and countless other documents. It is a tedious process for an underwriter to review every page of the APS to find those key bits of information that can make or break a case.

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eNoah’s mission is to greatly reduce decision-making intervals by relieving underwriters of most of this burden. This is accomplished via customizable solutions ranging from a traditional medical record summary to utilizing eXtract Plus, which utilizes innovative technology for a system-driven overview of the APS. When insurers deploy this novel resource, there are always going to be those occasions when the underwriter needs a full summary of the APS. When requested, this can be done within 48 hours.

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How do eNoah’s eXtract Plus and APS Summarizations speed up the risk assessment process and take pressure off underwriters?

Underwriting requires exquisite attention to detail honed by years of experience and a broad knowledge base. eNoah’s focus is creating powerful tools to help underwriters make accurate decisions more rapidly and less tediously.

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These tools were built for underwriters by underwriters that created resources and software leveraging the power of machine learning and artificial intelligence. ML and AI can —with great accuracy — read through and filter a client’s entire medical history spanning several hundred pages in just minutes, and provide deep insights to the underwriter to quickly make informed decisions.

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eXtract Plus gives underwriters quick, easy access to the critical decision-making data on the most complex cases. It is a versatile platform that can be used in many scenarios, depending on what the underwriter is trying to achieve.

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For example, an underwriter needing to check for certain conditions before making a decision can now run a search and very quickly see what’s happening in terms of medications, labs, procedures, how many years someone has been on a treatment, frequency of drugs taken, and dosages. And this is done with great accuracy that is realized by mitigating or eliminating human errors.

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eXtract Plus was designed to be intuitive and easy to use. Access can be provided via a secure login, and training for most underwriters can take place in less than an hour via a video tutorial, with the eNoah team readily available to ease that transition.

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eNoah data are stored in the U.S. on a secure server with HIPAA-compliant and ISO-Certified protocols that protect data.

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How much underwriting time can be saved using eNoah’s products and services?

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A traditional APS review can range anywhere from 30 minutes to several hours, depending on the length of the APS. Internal studies suggest 20-50% of underwriter time is saved by eXtract Plus.

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eXtract Plus is more than a simple search engine. The software also provides underwriters with content directly from the medical records itself.

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For example, let’s say I want to know what medications a client has taken over their lifetime, or how a medication relates to lab values for certain treatments. You can see all pertinent data needed in these contexts to make a decision in a matter of minutes. And it can be customized easily to best suit the needs of each company.

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– – – – –

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Thank you, Coleen.

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All of this technology is fascinating even for an old technophobe.

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I confess that I’m coming to appreciate how its capacity to rid us of tedium empowers underwriting professionals to make the best possible decisions on every case they see.

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To read more about Hot Notes September 2020 click here.

Management Research Services announces “New” Self-Configure Model!

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MRS Self-Configure Platform Press Release

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Management Research Services (MRS) is extremely excited to announce our newest form of an e-App platform, our Self-Configure model! Over the course of the last few months, MRS has been consistently working to make a process that allows insurers to optimize their internal resources to support field operations. Now, this process has become a reality due to MRS’ no-code, easily configurable, and cloud-based platform. The insurance companies’ internal teams can oversee the configuration requirements and implementation daily and guide their own field operations and sales teams. This new service model not only saves time but also saves almost 35% of the total unit cost resulting in increased profitability margins for the insurer. MRS is also assisting this transformation with training, guidance, and ongoing supervision. We pride ourselves on our quality service standards that allow our customers to become experts in their field. We believe that we are successful when our clients are successful.  You could be next when it comes to digital transformation and development!

GG Oncel, our Head of Customer Strategy and Growth stated “We are very excited about this new chapter as part of our no-code and easily configurable genius platform. This new service option will help insurance companies that prefer to utilize their internal resources as part of the processes and make it their own solution. We are still providing continued supervision via our 100% US-based Customer Success teams giving ‘peace of mind’ to our clients at the same time.”

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At MRS, we help clients transform change into a competitive advantage.

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MRS provides a high-end technology product to life, health, and annuity insurance industries.  In today’s world where “the only thing constant is change,” that original vision has been expanded to include more services and technology capabilities designed to help clients adapt quickly and in a cost-effective way.  MRS has invested heavily in our technology platform to create a foundation for the next revolution in life insurance.  MRS’s No-Code platform gives you all the tools needed to build a highly secure, complex application that efficiently collects voice and electronic data without writing a single line of code.  The result is a vastly reduced time to market with no initial or ongoing maintenance costs making the total cost of ownership substantially lower than status quo solutions.  Our platform’s ability to support powerful reflexive logic makes the MRS rules engine extremely efficient in collecting all information needed to make a point-of-sale decision.  The capabilities and flexibility of our platform allow customers to use the MRS technology platform as their single solution or as a tool to support and enhance current technology solutions they already have in place.  Please visit us at www.managementresearchservices.com or contact us by email at sales@mrsreps.com to learn more!