Expert Industry Advisory Board Announced for Auto Insurance USA Conference Chicago, April 16-17, 2020

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Insurance Nexus by Reuters Events is proud to announce the appointment of an expert industry advisory board which will assist us in advising, shaping and contributing to the agenda and program for the inaugural Auto Insurance USA 2020 conference in Chicago, April 16-17, 2020

 

The board members are all highly accomplished and well-known leaders, collectively representing a significant portion of the traditional auto insurance supply chain. “The emergence of and complexities presented by mobile and other technologies as well as connected vehicles has made proactive collaboration between all supply chain segments mandatory” according to event chairman, Stephen Applebaum. “The Auto Insurance USA event is focused on the future of auto insurance and with the active participation of the entire industry, including the OEMs, will truly represent a unique and unprecedented opportunity for all participants to explore greater collaboration in the interests of their ultimate common customer” adds Graham Proud, Head of Connected Auto Research at Reuters Events.

 

We proudly announce our Auto Insurance USA Advisory Board:

 

  • Stephen Applebaum, Managing Partner, Insurance Solutions Group, (Chairman)
  • Graham Proud, Head of Connected Auto Research, Insurance Nexus by Reuters Events
  • Pete Frey, Commercial Telematics Director, Nationwide
  • Sanjeev Mirle, Managing Director, Automotive & Mobility Strategic Partnerships, Liberty Mutual Insurance
  • Terry Fortner, Vice President Insurance Sales and Marketing, LKQ Corporation
  • Dave Smith, Senior Vice President, Supply Chain/Strategy/Procurement, Caliber Collision
  • James Spears, Founder, Spears Consulting Group, LLC
  • Mary Mahoney, Vice President of Global Insurance Replacement Division, Enterprise Holdings Inc.
  • Scott Trost, Vice President, Account Management, CCC Information Services

 

250+ industry executives will be joining Auto Insurance USA (April 16-17, Chicago) from Personal and Commercial Lines, product, claims and innovation. Uniquely, this event will be focused at the intersection of the new auto ecosystem and will welcome OEMs and leading supply chain experts to the conversation. The top 30 carriers and the most impactful OEMs are already involved. Don’t miss this opportunity to cement your future, going beyond the insurance policy to ensure your customers’ safety and lifelong loyalty.

 

For more information of Auto Insurance USA; the speaker line up and agenda, please download the brochure or contact the event director, Graham Proud at graham.proud@insurancenexus.com

Deliver Empathy at Scale with Liberty Mutual, Farmers Insurance, AAA and LexisNexis Risk Solutions

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For insurance carriers, automation can be a dangerous game as customers demand both a frictionless, automated claims process and access to understanding claims handlers. How do you find the right balance?

 

With chatbots at FNOL, image analytics estimating damage more accurately than any human, and complex claims being fast-tracked to claims adjusters, virtual claims handling delivers the efficiency that customers expect with the empathy customers need. Join our panel of experts as they share insights into how to leverage virtual claims to deliver empathy at scale.

 

To explore the strategies and tools that enable insurers to deliver empathy at scale despite increased automation, Reuters Events is bringing together a panel of senior claims executives; Mike Fiato (Chief Claims Officer, Liberty Mutual), Samantha Santiago (Head of Claims Strategy & Automation, Farmers Insurance), Lori Pon (Director of Claims Transformation and Claim Service Center, AAA) and Bill Brower (Vice President – Auto Claims, LexisNexis Risk Solutions) as well as our moderator Alan Demers (President-Founder, InsurTech Consulting) for a live webinar, ‘Deliver Empathy at Scale – Virtual Claims Handling as the Future of Efficient, Customer-Centric Claims’ on February 13th at 11:00AM ET.

 

Register for this webinar here

 

Registrants to this webinar, sponsored by LexisNexis Risk Solutions, can expect to explore the following:

 

  • Give the customer more than they expect! Boost NPS while reducing cycle times by automating routine processes to offer a seamless customer experience that gives the customer the power of choice
  • Quick Wins with Quick Estimates: Integrate image analytics AI and automated documentation for increased accuracy and estimation speed to see reduced loss adjustment costs
  • Create a Superior Employee Experience: Reallocate your claims teams to focus on complex claims to maximize human efficiencies and provide true job satisfaction
  • Be there 24/7: Deploy AI and Chatbots to handle routine claims 24 hours a day to be there for customers at any time they need you

 

Register for this webinar here

 

This webinar is being run in conjunction with the upcoming Fourth Annual Connected Claims USA Summit, taking place June 24th–25th, at McCormick Place. Welcoming over 1200 senior attendee, Connected Claims USA is the world’s largest gathering for claims executives striving for efficient, customer-centric claims processing. More information can be found on the website at https://events.insurancenexus.com/connectedclaimsusa/

 

Mariana Dumont

Head of USA Operations

Insurance Nexus by Reuters Events

Phone: +44 (0) 207 422 4369

Toll Free: 1 800 814 3459 Ext: 4369

Email: mariana.dumont@insurancenexus.com

 

Insurance Nexus by Reuters Events is part of FC Business Intelligence Ltd. FC Business Intelligence Ltd is a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK

Insurance Nexus by Reuters Events is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, we provide the industry with a platform to network, discuss, learn and shape the future of the insurance industry.