Call Centers Don’t Have an AI Problem. They Have an Orchestration Problem.
By Bobbie Shrivastav - February 19 2026
Every contact center leader has seen the demo:
The voice assistant sounds natural.
Authentication is faster.
..
U.S. Life Insurance Application Activity Begins 2026 at Growth
By M.I.B. - February 19 2026
Double-digit growth for ages 40+
U.S. life insurance application activity saw growth in January 2026 compared to Januar..
Underwriting Isn’t Disappearing — It’s Evolving
By Ken Leibow, CEO — InsurTech Express - February 16 2026
Underwriting has always been a balance of rigor and judgment. What’s changing isn’t the need for underwriters — it..
Mastering the AI Shift: Leadership and Innovation Take Center Stage at AiPEX ’26
By Insurtech Express - February 13 2026
For years, the "Connections" event served as a cornerstone for industry networking. However, as the landscape of insuran..
Navigating Digital Transformation in the Life Insurance Industry
By Ken Leibow - February 12 2026
In today’s rapidly evolving digital landscape, the life insurance industry stands at a crossroads, balancing the promi..
From Zero to Annuity Hero: Why Agents Should Attend This Webinar
By Ken Leibow, CEO at Insurtech Express - February 12 2026
There’s a common trap I see in the field: agents assume they must “become an annuity expert” before they can even ..