Management Research Services Continues To Advance And Excel!

MRS+In+2020

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Management Research Services (MRS) has been able to stay on a positive path of growth and prosperity in 2020.  We offer an unmatched customer service experience that keeps us at the forefront with our clients and the insurance industry.  With quick response times and dedicated staff members, we always put our clients and partners first.  As a core value of the company, customer service is embedded in the culture at MRS.  Elco Mutual Life and Annuity had this to say about the customer service experience MRS provided to them. “In short, MRS has been great. We see tasks quickly going from start to finish with plenty of communication in-between. I would say they do an excellent job of identifying potential issues, offering suggestions, and keeping us updated as we progress. Communication in meetings is clear and concise, and emails are bountiful with information, but not overwhelming. Testing has gone smoothly too. When we identify an issue or decide to adjust, they have made the necessary changes promptly to keep the project on schedule. Overall, the project has been a very positive experience, and we are pleased with their performance.”  This type of service cannot be done without the dedication of our employees.  When an employee gets hired by MRS, it is not just an apply and start type of hiring experience.  MRS puts an emphasis and trust in their employees to be the experts in the field and the interview process guides the applicants to be confident, secure, and ready to go the moment they join the team.  Since the pandemic of 2020 started, many businesses and industries have had to adjust.  Plans for growth and expansion have had to be halted as the world reacts to life during this unprecedented time. MRS has not had to stop operations or plans for growth and expansion, in fact, MRS has been able to significantly grow from 80 to 120 employees since March.

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How has MRS been able thrive in 2020 during the pandemic?  

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The first and biggest reason was MRS’s ability to allow employees to work from home.  Prior to the pandemic 50% of the staff was already working from home and processes were already in place to allow for the organization to transfer to a virtual/home office environment quickly.  The next reason was the innovative vision and foresight of the tech team.  They were a key player in transforming from an in person to virtual working environment. They were able to get the rest of the MRS employees transferred over to virtual offices in under a week and without interruption to the daily workflow.  The tech team acted instantly and MRS adapted quickly.  Another key reason that has allowed MRS to thrive is the software technology currently in place within the company. This technology that MRS created allowed to hire rapidly and train new employees quickly.  The last reason MRS has thrived during the pandemic is that the company has been able to be flexible and adapt.  From client transactions to customer service inquiries, MRS developed solutions that were quick, easy, and efficient.   These transformations allowed MRS to keep growing and advancing, and they are now currently over 120 total employees.  With expansion comes growth and MRS has been able to do both in 2020.

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At MRS, we help clients transform change into a competitive advantage.

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MRS provides a high-end technology product to life, health, and annuity insurance industries.  In today’s world where “the only thing constant is change,” that original vision has been expanded to include more services and technology capabilities designed to help clients adapt quickly and in a cost-effective way.  MRS has invested heavily in our technology platform to create a foundation for the next revolution in life insurance.  MRS’s No-Code platform gives you all the tools needed to build a highly secure, complex application that efficiently collects voice and electronic data without writing a single line of code.  The result is a vastly reduced time to market with no initial or ongoing maintenance costs making the total cost of ownership substantially lower than status quo solutions.  Our platform’s ability to support powerful reflexive logic makes the MRS rules engine extremely efficient in collecting all information needed to make a point-of-sale decision.  The capabilities and flexibility of our platform allow customers to use the MRS technology platform as their single solution or as a tool to support and enhance current technology solutions they already have in place.  Please visit us at www.managementresearchservices.com or contact us by email at sales@mrsreps.com to learn more!

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