Realign Insurance Strategy with the Power of Tech

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Accelerate your digital capability to navigate disruption

Even before Covid-19 began its global march, the insurance industry was gearing up for profound change. But as the events of 2020 continue to evolve, there is growing sense of urgency for carriers to accelerate delivery of spot-on solutions for their customers.

 

To navigate this new era, Reuters Events is launching Insurance AI and Innovative Tech Virtual (May 27-28).

 

Across all corners of insurance, longer-term goals now require immediate action, and a strategic push to embrace digitalisation like never before. At this unique gathering of the industry’s most senior figures, innovators and decision makers expect to:

 

  • Outline a roadmap for the future of insurance
  • Share the latest strategies on how to drive workable solutions and innovations
  • Work towards an environment where all carriers can not only survive, but prosper
  • Discover how to build trust and win over the new generation

 

Meet decision-makers from across the entire value chain, with 1000+ leaders from technology, innovation, data, analytics and more. Now is the time to join the boldest minds in insurance to create a competitive edge through a unified tech strategy.

 

Confirmed speakers include:

 

  • Jane Possell, Chief Information Officer, CNA Insurance
  • Greg Tacchetti Chief Information and Strategy Officer, State Auto
  • David T. Vanalek, Claims Chief Operating Officer, Markel
  • Amandah Greiling, SVP and Head of Underwriting Support & Service, Zurich North America
  • John Almasan, AVP, Head of the Actuarial Advanced Analytics, Nationwide

 

To stay ahead in this new era for insurance, this is the one virtual event that executives with a strategic interest in technology, innovation, data and analytics cannot afford to miss!

 

Virtual attendees of Insurance AI and Innovative Tech Virtual 2020 will become part of North America’s largest insurance community, with over 2000 industry leaders coming together to network, debate and learn from renowned experts. To give attendees control over their own networking, Insurance AI and Innovative Tech Virtual 2020 will also be utilizing the innovative Brella app, allowing attendees to set up online meetings with new contacts and create valuable business networks that can be leveraged in future. Even from a distance, Insurance AI and Innovative Tech will feature more interactivity than ever before; remote polling will gather the audience’s perspectives on pressing issues and attendees will be able to submit their own questions to our expert speakers using the Slido platform. Please find more information on agenda and registration via the website: https://events.insurancenexus.com/analyticsusa/register.php

 

Insurance Nexus, a Reuters Events Company, is behind Insurance AI and Innovative Tech Virtual (May 27-28).

 

Contact:

Ira Sopic

Global Project Director

Insurance Nexus

T: + 44 (0) 207 422 4363

E: ira.sopic@insurancenexus.com

 

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About Insurance Nexus

Situated between London’s Silicon Roundabout and the City, Insurance Nexus is at the innovative heart of an industry undergoing significant disruption and innovation. Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, the team provides the industry with a platform to network, discuss, learn and shape the future of the insurance industry.

 

 

The Answer is Multiple Choice – A truly innovative claims process puts customers first

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Technology is an important enabler for innovative claims but understanding how, when, why and where the customer wants human interaction and having the skills to deliver it is often the critical last mile.

 

Insurance Nexus, part of Reuters Events asked three industry leaders to reveal their unique take on insurance claims innovation. To download the free whitepaper, with contributions from Economical, Wawanesa and Aviva, click here: https://bit.ly/2XOnTAh

 

What does innovation mean for you? Is it about incremental improvements in current technologies or process? Perhaps innovation should be more radical, the only true innovation being the wholesale disruption of a service or sector?

 

Certainly, there’s no lack of examples of either of these in the insurance sector. On the one hand, improvements in data management, technology integrations and a mobile-first approach has made all sorts of activities from generating quotes to claims reimbursement faster and more hassle-free than ever.

 

On the other, new services are springing up to tackle previously unmet customer needs, services that look unlike any model the insurance sector has seen before. Services such as Lemonade, which boasts the industry’s fastest end-to-end claims process. Settlements in a matter of not weeks or days, not even hours, but seconds. Or Metromile, which allows microinsurance at scale, allowing customers to insure only their small part in the growing sharing economy.

 

But experts have more recently suggested that the true innovation isn’t in the apps or platforms themselves, but in the way carriers choose to deploy them. And choice is the operative word. Technology shouldn’t be helping carriers dictate new ways of claims management. Instead, it should be opening up a whole landscape of choice around where, when and how customers want to manage their claim, in some cases subverting even the most current thinking around what it means to be a modern, tech-driven insurer.

 

To download the free whitepaper, with contributions from Economical, Wawanesa and Aviva, click here: https://bit.ly/2XOnTAh

 

 

Do not hesitate to get in touch to further the conversation.

 

Graham Proud
Global Head of Connected Insurance Research, Insurance Nexus
Reuters Events
Tel: +44 (0)20 7375 7221
graham.proud@insurancenexus.com

Inundated by IoT: How Carriers Can Leverage a Trillion IoT Devices with Nationwide, CNA and Everest Re

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Define your IT innovation strategy or risk becoming irrelevant, according to insurance leaders. Almost daily, a new disruptive technology is developed with far-reaching effects on the industry.

 

There is no turning back. AI, Blockchain, Machine Learning and IoT become more commonplace every day. By 2025, according to current estimates, there will be more than 50 billion IOT devices; the number is expected to grow to one trillion by 2030.

 

Maintaining a competitive edge depends on a company’s ability to leverage new technologies with speed and flexibility. A panel of insurance industry executives will address ways to realize ROI from innovation during a not-to-be-missed webinar scheduled Wednesday, March 11, 2020.

 

Enroll here and gain actionable insights from John Almasan (AVP, Head of Actuarial Advanced Analytics, Nationwide), David He (VP, Artificial Intelligence, CNA), and Sandeep Bajaj (Chief Information Officer, Everest Re). An effective strategy, they all agree, is an essential component for continuing efficiency and profitability.

 

Discussion will focus on the following points:

  • Become an agile operation: Set an innovation mindset from the top down by rewarding collaboration, flexibility and individual ownership of change

 

  • Build an adaptable foundation: Banish legacy systems forever with a dynamic tech infrastructure capable of rapidly adopting new tech as they emerge

 

  • Spend wisely for maximum ROI: Prioritize Insurtech investments with your future needs front of mind to anchor your strategy to long-term objectives

 

Don’t miss out on this valuable information. Register here for this live March 11 webinar, from 9 to 10 a.m. CDT, and stay ahead of the curve in an increasingly tech-centered world.

 

This webinar is being run in association with the upcoming Insurance AI and Innovative Tech USA Summit 2020, an event by Insurance Nexus, a Reuters Events Company. Expecting more than 500 attendees from across the North American insurance ecosystem, the Insurance AI and Innovative Tech USA Summit brings senior innovation and business unit executives to uncover the rewards of embedding technologies such as AI, IoT, blockchain and automation to create valuable, relevant insurance products and services and seamless experiences through the power of tech-enhanced operations. For more information, please visit the website or get in touch with a member of the Insurance Nexus team.

 

Contact:

Ira Sopic

Global Project Director

Insurance Nexus

T: + 44 (0) 207 422 4363

T: +1 800 814 3459 ext 4363

E: ira.sopic@insurancenexus.com

 

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About Insurance Nexus

Situated between London’s Silicon Roundabout and the City, Insurance Nexus is at the innovative heart of an industry undergoing significant disruption and innovation. Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, the team provides the industry with a platform to network, discuss, learn and shape the future of the insurance industry.

 

Failure is Not an Option: Realize the Potential of Data Science From Swiss Re, AmFam, and Blue Cross and Blue Shield

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With 90% of carriers actively investing in new data projects, project failure is not an option.

 

Artificial intelligence (AI) and machine learning (ML) have become mainstays in the insurance industry, equipping insurance companies with tools that can help them to become more efficient and profitable than ever before. But with the stakes so high, carrier executives are immobilized – the volume of cutting-edge data sources has exploded and the vast majority won’t implement a project if they’re not sure of its success.

 

On February 5, 2020, Insurance Nexus will host a webinar with Vineet Bansal, SVP, Chief Technology Officer, Swiss Re; Mingju Sun, Director of Data Science Engineering, AmFam; and Michael Y. Xiao, Divisional VP Enterprise Data Science, Blue Cross and Blue Shield. This webinar will highlight the relationship between data science and successful project management, helping insurance companies to identify areas for growth and enhanced efficiency.

 

Sign up for this webinar to get actionable insight to develop strategy for your organization. You’ll learn how to:

 

  • Unlock the power of data science to ensure long-term project success: Learn how to identify the key steps to success for data science projects in a world of regular failure. Build the right strategy and ensure data science projects result in successful production and implementation.

 

  • Embed AI across the enterprise and beyond models to impact: Discover how to build an effective and agile data ecosystem to support AI and advanced analytics application across business objectives. Foster coalitions across the enterprise to ensure the success of AI.

 

  • Deploy predictive analytics to gain a strategic advantage: Go beyond predictive analytics. Use more accurate models to optimize pricing in real-time, at the point of sale and achieve a competitive advantage.

 

  • Apply emerging technology to the insurance industry: Identify current and future technological trends. See how new technology can help you achieve ROI and improve existing processes.

 

Don’t miss out on the ultimate opportunity to incorporate data science, artificial intelligence and machine learning into your everyday business capabilities — sign up for the webinar today. You’ll receive a free recording of the webinar, even if you can’t attend.

 

This webinar is being run in association with the upcoming Insurance AI and Innovative Tech USA Summit 2020, an event by Insurance Nexus, a Reuters Events Company. Expecting more than 500 attendees from across the North American insurance ecosystem, the Insurance AI and Innovative Tech USA Summit brings senior innovation and business unit executives to uncover the rewards of embedding technologies such as AI, IoT, blockchain and automation to create valuable, relevant insurance products and services and seamless experiences through the power of tech-enhanced operations. For more information, please visit the website or get in touch with a member of the Insurance Nexus team.

Contact:

Ira Sopic

Project Director

Insurance Nexus

T: + 44 (0) 207 422 4363

T: +1 800 814 3459 ext 4363

E: ira.sopic@insurancenexus.com

 

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About Insurance Nexus

Situated between London’s Silicon Roundabout and the City, Insurance Nexus is at the innovative heart of an industry undergoing significant disruption and innovation. Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, the team provides the industry with a platform to network, discuss, learn and shape the future of the insurance industry.

 

 

 

 

 

 

 

 

 

 

 

5 Reasons Distributors Hate Your eDelivery System

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By Roy Goodart

Chief Products and Innovation Officer

Paperless Solutions Group, Inc.

 

Hey there fellow InsurTech Express readers, I wanted to share an article I wrote back in 2015.  Yep, just about five years ago give or take a couple of months.   It also marks my tenth year of building eDelivery solutions for this market – crazy to think I have designed and built three multi-carrier solutions over this time. No wonder my head hurts so much.

 

You know what’s both funny and sad?  Reading through this article it struck me that very little has changed; yet the voices of distribution keep getting louder, and multi-carrier solutions keep getting stronger with more functionality/benefits than any one carrier can provide.

 

So, carriers – why keep building these solutions on your own?  I speak with many of you every week where the story of not having enough resources and too many projects stand in the way letting you update or even simply keep your own ePolicy delivery offering current.  Isn’t time – yes, after a decade of stumbling through ePolicy delivery to think differently?

 

Carriers and Distributors, I’m curious to your thoughts…

 

Original article below posted March 26, 2015 ————————————

 

We are coming up on almost eight years of delivering life insurance policies electronically, yet there still seems to be a misalignment between what distributors want and what carriers are delivering (no pun intended). This was never more apparent than at one of the industry’s largest events a couple of weeks back.

 

Over the years, several carriers have created electronic policy delivery systems in hopes of dramatically reducing costs, shortening cycle times and increasing placement ratios. Although cost savings are being realized, cycle times are down by about 19 days and placement lift is averaging 5-6%, overall adoption is still low for the independent channel. Most carriers have been left scratching their heads asking the question, why?

 

So, to help try and solve this mystery I did a little homework and met with a number of brokerage agencies. What I found were the five biggest factors as to why distributors and their agents aren’t using your eDelivery system.

 

Here’s what they said.

 

You’re One of Many and They are Lost in The Crowd. The single biggest contributing reason, by far, is the fact that carriers who sell most of their policies through independents and Broker Dealers are “not supporting” a multi-carrier solution. Don’t believe me? The most recent survey conducted by the Life Brokerage Technology Committee (LBTC) surfaces this issue (See quotes at the end of this article.) Your distributors don’t have the resources to train their own staff on fifteen different systems and fifteen different ways of processing, let alone train two thousand plus agents. Your distributors are desperate for multi-carrier solutions. It’s the only way carriers will ever start to break ground in gaining eDelivery adoption within this channel.

 

Your Workflow Stinks. Most single carrier eDelivery solutions rarely meet the workflow needs of the independent channel. All your distributors hear is “it’s my way or the highway” when it comes to varying workflow scenarios. This group tends to have many special deals and arrangements such as sub-GA’s, centralized processing centers and selling agreements with broker dealers. A rigid workflow makes it almost impossible for this group to support their unique relationships. What does that mean for you as a carrier? If you can’t meet all of their needs they won’t play in your sandbox for half of their business.

 

Lack of Integration. Both agencies and agents want platforms that integrate with the other systems they use day in and day out. Lack of integration with Agency Management Systems, CRM and other third party platforms means that these users have to remember multiple user ids for access, double key information and rely on other sources for updates. Integration with third party platforms isn’t only important for overall adoption, it’s absolutely critical.

 

Inability to Promote and Market eDelivery. Each one-off carrier solution has some great functionality but none look the same or even come close to working the same. This makes it hard for a distributor to accurately promote the benefits of eDelivery because agents are finicky and get upset if “things are not as advertised.” Add this to the fact that agencies are busy trying to help sell and close your insurance transactions and they don’t have the time to come up with promotional content and marketing for eDelivery from scratch.

 

Lack of New Functionality and Innovation. There are some really good homegrown carrier eDelivery systems on the market. You may be one of these carriers. If you are, can you remember the last really great new piece of functionality that was added since it had first been implemented. I would wager to guess you could count them on one hand. Resources are tight all over, and in some instances projects for carriers can be two or three years out. This typically means that once a project like building an eDelivery platform is completed and up and running, little to no new functionality is introduced. This drives users away fast, especially if it missed the mark the first time around.

 

Beyond the five reasons why distribution hates carrier eDelivery systems, one other important consideration for the carrier is the cost for creating an eDelivery platform. The development costs and ongoing maintenance of a home-grown e-delivery system can be as much as 20 times more than the cost of just licensing a multi-carrier SaaS based offering.

 

These are just a few reasons why one-off carrier solutions are seeing low adoption for eDelivery by independent distributors and their agents. It’s not because the agency doesn’t want to support it, or their agents are too old or don’t like technology, it’s because the industry has made it hard for them to do their part of embracing the concept and moving away from paper. The benefits to be had for carriers who fully support eDelivery is real. Just think about what shaving 19 plus days off your cycle time and increasing your placement lift by 5-6% for this channel would mean to your business. It’s not small, is it?

 

 

What your distributors are saying – not your vendors – It’s time to listen up!

 

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The LTBC survey was conducted in the last quarter of 2014 and its findings published in November 2014 to its members. The following are sample quotes provided by independent distributors about ePolicy Delivery, their experiences and their desires.

 

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Are you Listening? Here are some actual responses from distributors…

 

“we would like all carriers on the same platform so it’s a consistent user experience for our agents and their clients. Right now, only Lincoln and The Standard are on a multi-carrier platform.”

 

“…The lack of universal e-delivery process for each carrier can be confusing for our staff and agents.”

 

“Not enough carriers offer e-policy delivery… we want a multi-carrier solution”

 

“The various platforms drive away the agents, it would be good to have consistency and offer one platform for all the carriers.“

 

“…Agents are not happy learning all the carrier ways”

 

“…See more and more carriers offering (eDelivery) on their websites which is also confusing to the agent.”

 

“Again we have many different processes on e-delivery….agents and GA’s do not want to learn 30 different ways to process the policy”

 

“Too many processes and not enough carriers on multi-carrier platforms that meet requirements of BGAs.”

 

“Need a uniform delivery process for each carrier.”

 

“One platform that many carriers would approve…. eDelivery would be great if there were more carriers onboard supporting a single system.”

 

“Multi-carrier platform that is customizable to our workflow”

Insurance Nexus by Reuters Events Releases the Connected Auto Insurance 2020 Report

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Insurance Nexus by Reuters Events Releases the Connected Auto Insurance 2020 Report

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The automotive sector is on the cusp of a huge wave of change, rivalled only by historic moments such as Ford Model Ts rolling off the construction line or the deep-seated impact of the 1973 oil crisis. This time, however, it is not just one technological frontier disrupting the sector, but multiple innovations that are already making their mark.

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Insurance Nexus by Reuters Events have produced the Connected Auto Insurance 2020 report to make sure Auto insurance businesses; personal or commercial, can deliver on customer expectations and maximize the opportunities that available technologies like telematics, IoT, AI and analytics offer.

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As well as gaining insight from over 1200 North American insurance executives, get the detail on what this means for an insurance organization from industry experts, including:

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  • Shannon Lewandowski, Innovation and Digital Team – IoT, American Modern
  • Lorenzo Morganti, Big Data/AI Senior Project Lead, AXA
  • Glen Clarke, Head of Transformational Propositions, Allianz
  • Eugene Y. Wen, Vice President, Group Advanced Analytics, Manulife
  • Amrish Singh, Vice President of Product, Enterprise, Metromile
  • Allison Whittington, Head of Housing, Zurich Municipal

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And many more…

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Download the report now

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By downloading the report readers can discover the vital strategic steps you must take in 2020 in order to keep pace with an ever-evolving Auto insurance ecosystem; validated by industry statistics based on 1200 insurance carrier executives and technology leaders.

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Justify next steps for investment with 7 easy-to-decipher infographics that clearly demonstrate technology trends, carrier ambitions, investment strategies and partnerships and learn from your peers through 3 in-depth case studies focusing on ‘Open APIs Open Up Business Opportunities,’ ‘Tracking Through Tags, Pulses and Apps,’ & ‘Enabling Mobility-Based Insurance.’

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You can also access exclusive vieszpoints including James Spears’ take on ‘OEMs Muscling In: The Battle for FNOL’ so that your next step towards OEM collaboration is informed and profitable.

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Understand the ‘state of the industry’ and where it’s heading through a wealth of articles, commentary, and debate on the impact of OEMs and how carriers will respond, new models of car ownership, autonomous vehicles and commercial fleet developments so that you remain on the cutting edge.

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Have any comments? Get in touch and learn about the Auto Insurance USA conference, April 16-17, Chicago. Website viewable here: https://events.insurancenexus.com/auto/

 

How To Drive the AI Value Proposition in Insurance with Cutting-Edge Analytics and Innovation

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The insurance industry is facing the challenges of disruption caused by the technological advancements in artificial intelligence (AI) and machine learning (ML). Insurance carriers are now able to know more about their customers than ever before. They can use data mining with AI and ML to develop compelling product offerings. Customers may enjoy a more personalized experience that has faster and more accurate claims processing capabilities resulting in vastly improved customer service.

 

Is your organization prepared to benefit from this technological trend that will ultimately determine its competitive advantage and, therefore, lead to a greater market share? Or, will your company be left behind as these disruptive technologies are embraced by your competition?

 

The salient points from the debates held during the Sixth Annual Insurance Nexus AI and Analytics USA Summit in 2019 have been compiled into a whitepaper, giving you the opportunity to learn more on this business critical area. One hot topic that was up for debate was the need to effectively manage a rapidly-changing insurance business, while at the same time maintaining corporate integrity. Innovations in AI and ML fundamentally challenge this process.

 

Three industry experts weighed in with their thoughts about how innovations in AI and ML are being applied to the insurance sector. These innovations will disrupt the industry with a major transformation of insurance carriers’ operations in the near term and over the next decades. The experts included: 1) Glenn Fung, Chief Research Scientist, AI & Machine Learning Research Director, American Family Insurance; 2) Lee Ng, Vice President for Innovation, Travelers, and; 3) Ted Stucky, Managing Director, QBE Ventures.

 

Access the full white paper here

 

Calling on external experts to come in, to help an organization, is a way to more rapidly benefit from the necessary advanced skills that would take considerable time to acquire internally. Nevertheless, maintaining proprietary insurance expertise provides a critical portion of an insurance carrier’s competency and competitive advantage.

 

Glenn Fung, Chief Research Scientist, AI & Machine Learning Research Director, American Family Insurance, explains “A lot of the focus on getting transformation [happening] was leaning to people outside [the company] to integrate venture capital and innovation, AI and ML. My team was 95% external people. But, as a whole, in terms of digital transformation, we value internal expertise”.

 

The best-case scenarios for the rapid deployment of innovative AI systems combine significant external support with internal expertise. Insurance carriers need to embrace the sector changes and AI innovations because this will be the determining factor in competitive success going forward. At the same time, there is the recognition of the overwhelming influence of legacy systems and the natural resistance to trying anything new in ways that were never done before.

 

It is important to make the distinction between risks and uncertainty. Risks which are known, produce a specific unwanted outcome. Strategic planning may mitigate some of these risks. Risks, which are unknown, are more accurately described as uncertainty. With uncertainty, the outcome is not possible to determine. Lee Ng, Vice President for Innovation at Travelers, says: “No amount of thinking and research is going to eliminate that uncertainty”.

 

Access the full white paper here

 

Traditionally, important decisions are made by understanding the data and then analyzing it, in light of the macro trends. For known risks, fact-based decision-making may be sufficient as long as the risk is truly known. With the uncertainty that comes from innovation, relying on a fact-based decision-making process is not sufficient.

 

This is like tying a rowboat to a dock, getting in the boat, and then rowing like crazy. The boat is safe, the risks are known; however, you will not go anywhere. Innovation is embracing the uncertainty of rowing out to sea, not knowing exactly what will happen. Lee Ng says “When you’re dealing with uncertainty, don’t overdo it on analysis”.

 

One of the greatest challenges is to make adjustments as part of an ongoing process. In some cases, these adjustments may be counter-intuitive. AI processes may uncover new patterns, which are not expected. Innovation is not linear. It does not follow a neatly organized step-by-step plan. A linear approach does not allow for unexpected discoveries and discovery is what AI and ML are all about.

 

Access the full white paper here

 

Insurance carriers should consider business development with three perspectives, these include; taking care of the fundamental operational needs, enhancing return on investment (ROI) by exploiting ROI-driven initiatives, and the overall impacts of disruption.

 

Carriers’ operations are improving because the systems are getting better and more efficient. This does not mean that every technology innovation and implementation will be perfect. In fact, demand is driving things to rapidly come to market leaving insufficient time to hold back new systems deployment until everything is perfect. Software development that used to take months, or even years, now benefits from cloud service offerings that allow the deployment of some innovations within weeks.

 

Ted Stucky, Managing Director, QBE Ventures, QBE, tells how one of his projects was to upgrade medical form information capture that used optical character recognition (OCR) with an AI system to increase claims processing speed. Stucky says, “We wanted to see how quickly we could get it to market. From the initial conversation to the time that it was operationally deployed, it was seven weeks”.

 

As long as the systems are integrated properly, the technological elements are not at issue. The problems come from the people involved in the business use and their resistance or enthusiasm for using the technology. An important factor to understand is how people will actually engage with the technology, as engagement is critical to have a successful outcome.

 

Carriers will likely face new challenges, and competition, from sources that they had never considered before. This is already happening through the integration of global financial systems and the bundling of insurance products and service offerings with other financial products. To keep up with all of these trends requires significant agility.

 

This white paper, Agility Is The Key To Successful AI-Powered Innovation In Insurance, was created in conjunction with the upcoming Insurance Nexus Reuters Events™ conference, Insurance AI and Innovative Tech USA 2020, taking place May 12-13, 2020, at the Radisson Blu Aqua Hotel, Chicago, USA.

 

Expecting the attendance of over 500 senior analytics executives and insurance industry business leaders, the conference will feature the latest trends in AI-driven technological innovation. Over 60 expert speakers, who are pioneers in AI and innovators in insurance, will share insights about AI and cutting-edge analytics. Attendees will have the opportunity to participate in more than 25 hours of rigorous debates, discussions, and learn from presentations of more than 45 real-world case studies.

 

For more information, please visit the website: https://events.insurancenexus.com/analyticsusa/

 

 

 

 

Reuters Events’ Insurance AI and Innovative Tech Summit Returns to Chicago in 2020

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Reuters Events’ Insurance AI and Innovative Tech Summit Returns to Chicago in 2020 – USAA, Nationwide, The Hartford AXA, Swiss Re, American Family and More Confirmed

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As insurance carriers look to technology to meet customer demands at scale, how carriers react to competition and rising customer expectations today will define their success tomorrow. From providing bespoke products, instant customer service and real-time risk monitoring, the likes of AI, machine learning and other innovative technologies are proving the only means through which insurance carriers can meet the high demands of consumers today.

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Likewise, managing the backend requirements of the technology and keeping data secure and monetizable requires a massive break from legacy process, both strategically and operationally. Evidence shows that insurance’s transformation is already well underway; according to Accenture’s Technology Vision 2019 survey of nearly 600 insurance industry executives, 96% reported the pace of innovation in their organizations has accelerated over the past three years due to emerging technologies.

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To provide insurance carriers with the tools, strategies and insights to navigate their digital journey, the Insurance AI and Innovative Tech Summit USA 2020 will return to Chicago for its seventh visit, May 12-13, 2020, Insurance Nexus have just announced. Through an agenda researched and written in collaboration with industry leaders, the summit will provide a unique experience for attendees, including hours of expert insight, real-world learning and opportunities to network with a host of leaders from across the North American insurance landscape.

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Download the event brochure today

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Already confirmed to speak at the summit include Jim Tyo (Chief Data Officer, Nationwide), Vineet Bansal (SVP, Chief Technology Officer, Swiss Re) and Will Dubyak (VP Analytics for Product Development and Innovation, USAA), as well as:

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  • Michael Fulton, AVP, IT Strategy & Innovation, Nationwide
  • Steve Klodzinski, Director, Data Science – Claims Casualty, Allstate
  • Cora Hall, AVP Group Benefits Marketing The Hartford
  • Mingju Sun, Director of Data Science Engineering, American Family Insurance
  • Justin Gress, Director of Strategic Operations, AXA

 

Download the event brochure today

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Attendees at Insurance AI and Innovative Tech Summit USA 2020 will also become part of North America’s largest insurance community, with over 500 C-level executives gathering to network, debate and learn from renowned industry experts. To give attendees more control over their own networking, Insurance AI and Innovative Tech Summit USA 2020 will also be utilizing the innovative Brella app, that allows attendees to set their own meetings and create valuable business networks that can be leveraged in future. Insurance AI and Innovative Tech Summit USA 2020 will also feature more interactivity than ever before; remote polling will gather the audience’s perspectives on pressing issues and attendees will be able to submit their own questions to our expert speakers using the Slido platform. With the agenda nearing completion and tickets now on sale, please find more information on the website: https://events.insurancenexus.com/analyticsusa/conference-speakers.php

Life Underwriting … in minutes!

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Groundbreaking innovation from eNoah iSolutions could transform the life insurance industry by providing underwriters with the ability to make informed decisions in minutes.

 

eNoah, a global leader in digital solutions, brings the speed that term life insurance has typically enjoyed to permanent insurance by unleashing the power of machine l earning, artificial intelligence, cognitive computing and predictive analytics.

 

eNoah challenges traditional models and adopts innovative tech for ways to speed up the underwriting

process and empower underwriters to make informed decisions that help place policies quickly, resulting in faster payout to brokerage general agents (BGAs), brokers and agents, and ensuring customer satisfaction that leads to repeat business with higher retention. These new advances have the huge potential to improve cycle time by several days and thereby speed up policy issuance.

 

In short, underwriters using eNoah’s software can run full medical history reports — including attending physician statements (APSs) — in about 10 to 15 minutes, rather than the days it typically takes.

 

That shorter wait time has more clients filling out permanent applications and thus handing more agents larger commissions; it also has carriers issuing a greater number of policies while saving time and money in the process. This ensures faster insurance coverage to applicants.

 

In the Q&A that follows, Manoj Sherman, eNoah’s senior vice president, shares an in-depth look at what makes eNoah’s platform eXtract Plus™ so game-changing for underwriting.

 

Q: What is the biggest challenge for insurance underwriting?

 

Manoj: The capacity to adapt to evolving market needs. Traditional insurance models are severely challenged by disruptive new technologies, and companies need to adopt new models of engagement to meet today’s customer expectations of ease of use and speed of delivery.

 

Insurance at large is one of the slowest sectors to adopt new technologies, as per industry surveys.

 

To survive in this highly competitive ecosystem, there is increasing pressure on underwriting to lower costs while making quick and accurate decisions. That’s essentially a herculean task, because the amount of data in medical histories that underwriters need to review keeps growing.

 

Those histories range from 100 to well over 1,000 pages each, and might include lab slips, medications, EKGs, clinic notes, follow-up notes, surgery procedures, X-rays and other documents.

 

This is a very laborious process as every page needs to be reviewed, case by case, to look for vital conditions that impact the decision. It can take anywhere from a few days to a week for a carrier to make an informed decision on a case.

 

Customers today don’t have the patience to wait that long anymore, even if it means accessing long-lasting coverage that they can use for retirement, loans and emergency cash access.

Creating Fast, Agile and Service-Driven Insurance, Hippo and AXA Insurance to Join Live Webinar

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LONDON, 22 NOVEMBER 2019: Insurance leaders to join Insurance Nexus to discuss strategies to successfully implement insurance technology, Wednesday, December 11, 10am EDT.

 

It is generally now accepted that for insurance, innovation is a ‘must-have’, rather than a luxury. To attract and retain consumers today, to remain competitive and efficient in business, Insurance companies are increasingly turning to the growing number of technological solutions on the market, such as AI, chatbots, automation and more.

 

However, investing in costly initiatives and deploying cutting-edge technology will always constitute a risk, even in the most benign of business environments. This is even more true in the context of squeezed profits, tightening regulations, and shrinking consumer trust. Overspends on expensive projects can quickly run into the millions, whilst operability issues with new technology can have serious financial and reputational consequences.

 

In the meantime, as long as the options available to consumers continue to grow, the average customer will not stop and wait for those who lag behind to catch up, if improved products and customer service are offered elsewhere. The emphasis is on insurance carriers to deliver (or better) the services and standards that consumers can receive from others, or risk drifting into irrelevancy.

 

To provide insurance carriers with actionable strategies to implement emerging technologies across the organization, Insurance Nexus is holding a live webinar, Fast, Agile, Service-Driven Insurance: Fuse Innovative Tech to Your Company DNA – AI, Chatbots, Automation and More, taking place Wednesday, December 11th, at 10am EDT. Moderator Christopher Frankland (Founder, InsurTech360.com) will be joined by AXA Insurance Director of Strategic Operations, Justin Gress and Hippo Insurance Chief Insurance Officer, Richard McCathron, to uncover how, with the right strategies in place, technology can transform an insurance carrier into a fast, service-driven organization.

 

Register today for this exclusive webinar and get actionable insights to develop your strategy including:

  • Discovering emerging technology’s true value: Leverage tech and transform your organization, from claims processing to risk management and streamlining of overall operations
  • Improving your profit margins and transform CX with automation: Learn how to deploy automation with emerging technologies such as ML and AI and gain business efficiencies
  • Innovation as a strategy to stay competitive: Hear how to achieve competitive advantage with innovation- improve data security, exchange data seamlessly, monitor customer behavior and reach a new generation of customer

Register for this webinar today – those who register will be sent the recordings, even if they cannot join live.

 

This webinar is being run in association with the upcoming Insurance AI and Innovative Tech USA Summit 2020, an event by Insurance Nexus, a Reuters Events Company. Expecting more than 500 attendees from across the North American insurance ecosystem, the Insurance AI and Innovative Tech USA Summit brings senior innovation and business unit executives to uncover the rewards of embedding technologies such as AI, IoT, blockchain and automation to create valuable, relevant insurance products and services and seamless experiences through the power of tech-enhanced operations. For more information, please visit the website or get in touch with a member of the Insurance Nexus team.

 

Contact:

Ira Sopic

Project Director

Insurance Nexus

T: + 44 (0) 207 422 4363

T: +1 800 814 3459 ext 4363

E: ira.sopic@insurancenexus.com

 

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About Insurance Nexus

Situated between London’s Silicon Roundabout and the City, Insurance Nexus is at the innovative heart of an industry undergoing significant disruption and innovation. Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, the team provides the industry with a platform to network, discuss, learn and shape the future of the insurance industry.