Why Life Insurers Are Rethinking Policyholder Engagement, Persistency, and Premium Payments
Date: 2026-11-18
Growth is becoming harder to achieve, policyholder expectations continue to evolve, and carriers are under increasing pressure to modernize while improving operational efficiency.
Join Michael Fidler, Head of Life, Annuity & Health at One Inc, as he moderates an executive panel bringing together perspectives from life insurance carrier leadership, global business and technology transformation, and insurance data and modernization strategy.
Drawing from executive roundtable discussions, industry research, and real-world carrier experience, the panel will explore how organizations are strengthening policyholder relationships, improving persistency, and turning everyday interactions into opportunities for growth and long-term value.
What You’ll Learn
| âś“ | Why growth increasingly depends on retention and policyholder engagement |
| âś“ | How policyholder experience influences persistency and long-term value |
| âś“ | What distinguishes high-performing carriers from their peers |
| âś“ | Why modernization succeeds when tied to measurable business outcomes |
| âś“ | How premium payments are becoming a strategic capability rather than an administrative function |
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